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SHIPPING & RRTURNS * SHIPPING POLICY

Ordering:

  • HousTone  Records & Publishing sales music, apparel & print relate products and Book branding service.
  • Occasionally supply issues does happen industry wide, which are normally cleared up in reasonable time frame. We guarantee all customers will receive shipment or will be notified of delays.

Payments: We accept Visa, MasterCard, American Express, Discover, through PayPal and Google Checkout.   Delivery and Shipping Details: Most orders are processed within 2 to 3 business days from when the order is placed. Once ship you will receive a confirmation of shipment and tracking information.  SHIPMENTS: Orders are generally shipped out within 2 to 3 days of processing the order. Longer lead times may occur on orders when out of stock in most cases those orders should still be shipped out within 7 to 10 days.  SHIPPING CHARGES: We use a formula based on your zip code and the weight or our products to figure the shipping costs. Rather than inflate our product prices and offer flat rate or free shipping like other online competitors Houstone Records keeps prices at fair levels and charge shipping rates that closely match the actual charges of UPS, USPS and other carriers. You can add a product to your shopping cart and enter your zip code in our calculator to see your shipping rate at check out, check Economy/Book Ground Rate are Priority  Ground.  International Shipping: We ship only to the continental United States, Canada and Mexico at this time. If you ship outside these countries, we cannot process your order. All prices are in US dollars. Orders shipped to Canada and Mexico pass through customs and are subject to import duties, taxes, and custom processing fees. These charges will be calculated by the shipper and billed directly to you. While these charges are usually relatively small, please be aware that they do exist. Recipients are exclusively responsible for paying these additional fees.  Please note: Houstone Production is unable to provide estimates for any customs fees; check with your local customs office for more information.  Product Reviews: We are pleased that our shopping cart provider enables our customers to provide Product Reviews. We look forward to hearing from you! Contact Us: Phone: 713-866-4006 (Weekdays 9 a.m-5 p.m. Available Saturdays 10 a.m.-3 PM CST, Sundays 10 a.m.-3 PM CST) E-mail: info@housTonerecords.com &  info@housTonepublishing.com 24/7

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